Refund and Cancellation Policy

Last updated on Tuesday, 01 November 2022 Place: Kolkata, West Bengal

If this document is not in a language that you understand, you shall contact Safebox at the email info@safebox.co.in, Failure to do so within 24 (Twenty- Four) hours from the time of receipt of this document and your acceptance of this document by clicking “I ACCEPT” button shall be considered as your understanding of this document.

This electronic record is generated by a computer system and does not require any physical or digital signatures. By clicking on the “I ACCEPT” button on this electronic contract, you are consenting to be bound by this User Agreement.

If you do not agree or accept any of the Terms and Conditions contained herein, then please do not use the Safebox’s digital platform or avail any of the services being provided therein.

Please read this Policy before buying a plan on Safebox, so that you understand your rights as well as what you can expect from Safebox if you are not happy with your purchase.

Please see below for more information on our  Refund  and  Cancellation Policy.

1. General

   1. By visiting our App and accessing the information, features, and services we provide, you understand and agree to accept and adhere to the terms and conditions as stated in the Terms and Conditions (please refer to the Terms and Conditions Policy link of the Safebox for more information) Click Here.
   2. We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically  to familiarize yourself with any modifications.  Your  continued  use  of the Safebox after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.

2. Cancellation of a Service

   1. Safebox charges for offering its services as a maintenance charge and does not offer refund for a service you opted through our App. However, a user may request for cancellation of a service if the user does not satisfy with services of Safebox.
   2. To cancel a service, please email customer service at accounts@safebox.co.in or request us through the “Cancellation of Service” section in your account on Safebox to obtain an approval for the cancellation request.
   3. Cancellation can be made if the user establishes that the services of the Safebox is deficient in nature and if the user establishes contact with us within 7 day of purchasing of the service plan.

3. Refund for a Service

   1. Generally, Safebox does not offer refund, however, in some cases the user may request for refund as per the terms and conditions set out in this policy.
   2. The refunds shall be made up to the amount of maintenance charge, which is charged by the Safebox for rendering its services and shall be provided only after deducting the applicable taxes and platform fee of Safebox that varies as per service to service.
   3. The refunds shall be processed in the following manner only:
      1. If you make a refund request within 7 day of purchasing a service plan, then you shall be entitled for refund after deducting the applicable taxes and platform fee.
      2. You shall not be entitled for any refunds if you make a refund request after starting of the service as by that time all the arrangements wound already have been made for you.
   4. Please note: your refund or cancellation for a service shall be variable as per the concerned housing society’s rules and regulations.

4. Refund and Cancellation Process

   1. To cancel the subscription of a service or to raise a refund or cancellation request, users are requested to email customer service at info@safebox.co.in or make a refund or cancellation request at the Safebox Mobile App, to obtain an approval.
   2. The refund or cancellation of the Service shall depend upon the individual service, type of service etc., for which the details will be available on the Mobile App.
   3. Upon receiving the refund or cancellation request, we shall verify the request and if found genuine, we will arrange a refund or cancellation for the service.
   4. If you have any questions or comments about Refund and Cancellation Policy as outlined above, you can contact us at:
      Safebox
      Email: info@safebox.co.in

5. Exceptions

   1. Safebox hereby points out the following exceptions to this Refund and Cancellation Policy.
      1. The refunds shall not be processed and summarily rejected if you make a request for the refund or cancellation after the ending of prescribed time period.
   2. Safebox and you, both shall be bound by the terms and condition of the respective housing society. Therefore, if you flout any of the conditions specifically mentioned by the housing society, then the refunds shall not be processed.

6. Response Time

   1. A refund is normally processed within 7-10 Business days after the completion of formal procedure at the end of Safebox.
   2. Refunds may take 1-2 billing cycles to appear on your debit or credit card statement, depending on your bank or financial institution. We will notify you by email when your refund has been processed.
   3. If you have made the payment through UPI or Bank transfer, then the refund shall be deposited in  your  bank  account  by  Safebox within 7-10 working days.
   4. The period of refund may also depend on various banking and payment channels, and we will not be liable for any errors or delay in a refund due to banks or third-party service providers.

7. Refusal of a Cancellation or Refund Request

   1. We reserve the right to refuse or cancel any refund or cancellation request if such a request is not in compliance with this Refund and Cancellation Policy or Applicable laws.
   2. It is hereby agreed by you that the cancellation of subscription of a service shall be processed as per the decision of the Safebox only. Safebox shall have all the rights to reject the refund or cancellation request made by you.

8. Contact Information

   1. If you have any questions or comments about Refund and Cancellation Policy as outlined above, you can contact us at:
      Safebox
      Email: info@safebox.co.in